Extending a cloud-based integration collaboration platform to streamline complex IT ecosystems—empowering organizations to visualize, manage, and optimize their integration networks in a unified environment.
Customer
A Sweden-based SaaS Scale-up
Author
John Cannerborg
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A Sweden-based SaaS scale-up, used by serves large enterprises across logistics, retail, automotive, and public services.
Enterprises were struggling with opaque integration setups, bottlenecks, and duplicated efforts across systems. The platform team needed to accelerate feature development and needed to rapidly scale development capabilities amidst a scarcity of local integration-specialist talent and application developers.
15 people served the customer for several years in different roles like: Full-stack developers, UI/UX Designers and Integration Specialists from Teampilot and contributed to key enhancements:
Visualization Engine: Built intuitive graph-based views that reveal application dependencies, data flows, and integration bottlenecks—all generated automatically.
Collaboration Module: Enabled distributed teams to collaboratively explore, annotate, and update the integration landscape—supporting self-service and stakeholder alignment.
Self-Service Integration Tools: Empowered non-technical users to deploy lightweight integrations and discover existing services, reducing IT backlog and avoiding scope duplication.
Scalability & Performance Improvements: Optimized the platform to handle large-scale enterprise environments (45+ markets, global customers) without performance degradation.
This transformation delivered measurable business outcomes:
Faster Time-to-Market: Integration projects accelerated by up to 10× through improved visibility and reuse.
Cost Reduction: Centralized tooling and self-service cut integration expenses by ~30–50%.
Improved Reliability: Clear maps of data flows and dependencies reduced failures and prevented hidden bottlenecks.
In the SaaS platforms early growth phase, several tight-knit teams of totally 15 people served the customer for several years and played a crucial role in shaping the core platform—building foundations for ecosystem-wide integration visibility, collaboration, and transformation.