Chigozie

Provisioned 30+ Azure resources (VMs, VNets, AKS clusters) using Terraform and ARM templates. Automated configuration management with Ansible, ensuring consistency and secure deployments. Designed and deployed CI/CD pipelines with GitHub Actions, cutting manual deployment errors by 50%. Implemented Azure Site Recovery (ASR) and High Availability architectures for critical services. Integrated Azure Monitor and Log Analytics, enabling proactive performance monitoring and incident response. Collaborated in patch management and production releases within Agile delivery sprints.

Delivered support to 100+ cloud users on VPN access and Azure identity issues. Managed and tracked 200+ incidents through the ticketing system, improving SLA compliance. Documented resolution workflows, improving onboarding and knowledge sharing across the IT support team.

Supervised day-to-day operations of 10+ production staff, ensuring safety and quality. Conducted root cause analysis of downtime, improving plant efficiency and reducing delays by 30%. Supported continuous improvement initiatives, introducing small-scale process optimization.