RFID Inventory application and Global Rollout for Eton

Background

Eton was founded in Gånghester and is today one of Sweden's most well-known premium menswear brands—with its own stores in Stockholm, London, New York, Copenhagen, and a number of other cities. The products are handmade, the collections change seasonally, and each store continuously needs to have the right shirts in the right sizes on hand.

For a long time, this challenge was managed manually.

The Challenge

Store staff counted inventory by hand, compared it against lists, and placed orders as a separate process. It took time, errors occurred, and management found it difficult to get a consolidated view of inventory status across all stores. There was no tool built specifically for Eton's workflow—something that store employees would actually use in the middle of the workday, not after closing.

Eton needed a solution that handled the entire chain: scan a garment with RFID, see what is missing, and place an order—ideally without having to switch screens.

The Solution

Teampilot took responsibility for the project from start to launch—and then for several years thereafter.

The work began with concept development and system architecture. Which hardware choice was right for the retail space and user scenarios? We evaluated and selected a Bluetooth-connected RFID scanner that works in tandem with an iOS app. Easy to pair, easy to carry around the store.

The UI/UX design was based on how store staff actually work. No unnecessary steps. The app logs in per store or as a management view for an overview across multiple locations, offering four functions: stocktaking (Stocktaking), item tagging (Activate Tag / Scan), order history, and settings.

Stocktaking works by having staff choose whether they are scanning "In Store" or "Back stock", running the RFID scanner through the shelf, and then either sending an automatic order directly—or reviewing and adjusting it manually before it is sent. The results view shows the SKU, quantity, and days since the last inventory check per item. The detailed view breaks down the inventory by size, color, collar, ribbon, and accessories, comparing it to the latest stocktake.

The management view gives Eton's headquarters a consolidated picture: all stores listed, number of days since the last stocktake per store, and the ability to drill down into the history per store.

The design went through a clear evolution—from an initial release focused on the core flow to a modernized version with a new UI structure, better navigation, and support for more scenarios.

The Delivery

Teampilot assembled a cross-functional team tailored to the project's complexity:

• Fractional CTO — technical ownership and strategic decisions

• Technical Project Manager — coordination, client contact, and delivery assurance

• System Architect — backend, data model, and integrations

• System Developer — server, API, and logic

• App Developer — iOS app with RFID integration

We tested the solution in physical stores before rollout—not in a demo environment. This meant we identified and resolved real-world edge cases that would have otherwise caused problems at launch.

After that, we rolled out the solution to Eton's stores globally and managed operations and maintenance for several years.

The Result

Eton went from manual inventory counts and a disconnected ordering process to a cohesive, store-adapted RFID system that thrives in a retail environment. Staff can complete a stocktake and place an order in minutes. Management can view status across all stores in real time.

The project was delivered, live-tested, and deployed globally—with Teampilot as the technical partner throughout the entire lifecycle.

Teampilot delivered: Concept · UI/UX design · System architecture · Hardware selection · Complete system development · In-store testing · Global rollout · Operations and maintenance